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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Douglas Dever

February 27, 2025

5  out of  5
rating by Douglas Dever
"Fantastic service and price. Moved from Idaho to AZ and looking for insurance, not only was this a great process the price was the best in town. Called one day, went in the next paid and received all the paperwork needed to license my truck in AZ. I HIGHLY suggest giving them a call. Actually, made getting vehicle insurance enjoyable. And this not an easy feat!"
We responded:
"Doug, thank you for your five star review! We are happy we were able to get you a great price on your vehicle insurance and make the process enjoyable. Let us know if you need anything else!"
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Laura Heien

February 18, 2025

5  out of  5
rating by Laura Heien
"As a new resident of AZ, my experience transferring coverage from one state to another, plus buying a different vehicle was superb!! Gaby walked me through everything I needed to know and answered all questions I had. She even saved me money! She was professional and friendly and I would recommend using this office to anyone who needs great insurance!!!"
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Beth Johnson

February 13, 2025

5  out of  5
rating by Beth Johnson
"Gaby was great. Cheerful personality. Helped me get savings. Will recommend her to others. Thanks Gaby."
We responded:
"Beth, thank you for your five star review! We are so happy that Gaby was able to help you get savings on your insurance. Please let us know if there is anything else we can do for you."
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Nate Best

February 4, 2025

5  out of  5
rating by Nate Best
"Gabby Sedano-Ortiz helped me with my auto and home owners insurance policies. WHAT A GREAT EXPERIENCE! She was more detailed that any agent I have ever had; and her communications were prompt, courteous, and professional. I highly recommend Gabby and her office to anyone looking for insurance."
We responded:
"Nate, we are so glad to hear you had a great experience with Gaby at our office! We look forward to serving you for years."
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devon murawski

January 30, 2025

5  out of  5
rating by devon murawski
"Scott, Kim & Gabby are all so helpful & knowledgeable"
We responded:
"Devon, thank you so much for your review! We are always here to help when you need it."
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Dana Coburn

January 11, 2025

5  out of  5
rating by Dana Coburn
"Gaby was very professional and knowledgeable. I will recommend her to my friends and family."
We responded:
"Dana, thank you so much for taking the time to review our office and we are so glad of your experience with Gaby - she is a great asset to our team!"
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Bette Boren

December 20, 2024

5  out of  5
rating by Bette Boren
"I would highly recommend State Farm Insurance in Prescott Valley for all of your insurance needs. I worked with Kim Besonson and she was able to save me a lot. I ended up switching all of my insurance to them including homes, vehicles and RV. They are very professional and easy to work with which made switching nice and easy and saved me a bundle."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Deborah De La Tour

December 20, 2024

5  out of  5
rating by Deborah De La Tour
"Great service and very professional"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alan Vocelka

December 11, 2024

5  out of  5
rating by Alan Vocelka
"Scott is professional, friendly , knowledgeable and always looks to see about getting the most coverage for the least money. We appreciate that. We value his every couple of year reviews to see if updates are needed. We recommend Scott if you are looking for insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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shaunte walker

November 27, 2024

5  out of  5
rating by shaunte walker
"Great people. Amazing service."
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Laura M

November 27, 2024

5  out of  5
rating by Laura M
"Scott and Kim made our transition from another state easy! All our policies were changed and updated in one day. Professional and courteous."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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kimmie

November 27, 2024

1  out of  5
rating by kimmie
"Aweful buyer beware if i could subtract stars that would be accurate. make sure u look at your policy . And make sure you have the drivers you want on your policy . And double check it drivers were added to my policy without my knowledge and it cost me very much also not even living in same household .Being lied to isnt fun either agents are overated do it online ! Saves you money useing a office the rates are higher i did online myself and saved over 150.00 bucks a month."
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Sara McPhee

November 26, 2024

5  out of  5
rating by Sara McPhee
"The people in this office are so friendly and helpful. They work with us and understand that life can be hard sometimes. We appreciate everything! ❤️"
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Brian R

November 26, 2024

5  out of  5
rating by Brian R
"Always helpful, prompt, and friendly. Cut my insurance rates in half, with better coverage!"
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jason bader

November 21, 2024

1  out of  5
rating by jason bader
"These people in this office are scam artists who put people on your policy an lie to u saying your the only one ont the policy. lies"
We responded:
"Hi Jason, thank you for leaving this review. It’s unfortunate to hear you didn’t have a positive experience with our office. Please give me a call directly so we can try to resolve any issues you may have experienced - Scott"
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Andrew Mull

July 21, 2024

5  out of  5
rating by Andrew Mull
"I worked closely with Scott to set up a renters insurance plan for my new apartment and he was extremely professional and timely. I would recommend utilizing Scott's services for any of you insurance needs."
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Veronica Paolucci

October 28, 2023

5  out of  5
rating by Veronica Paolucci
"Very professional! After going over all properties, automobiles, and jewelry we feel that we have the best coverage possible."
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Carrie Hill

October 12, 2023

5  out of  5
rating by Carrie Hill
"Scott was extremely helpful in converting my mother's homeowners insurance policy into a landlord policy for me. Really appreciate his assistance. Highly recommend!"
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Daniel O'Brien

September 19, 2023

5  out of  5
rating by Daniel O'Brien
"Kim was fantastic as always. I’ve been with Scott’s office for 15 years on and off but family has been since 2008 exclusively. Coming back to them feels like come back to a home. Kim went out of her way to handle an issue with ADOT and took care of the whole issue in one day and just called to update. I cannot say how happy I am to work with such great people at State Farm."
We responded:
"Thank you so much for the kind review! We are very happy we were able to help you resolve your issue."
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Greg Cigan

September 14, 2023

5  out of  5
rating by Greg Cigan
"My wife and I have been State Farm customers for over 40 years. During this time we have had three agents; Scott being the latest since we moved from Chicago to Arizona over 5 years ago. Both he, and his team, have maintained the level of service we have grown accustom to receiving. I strongly recommend them. We’ll, it’s been about a year since my last rating and their service continues to impress us."
We responded:
"I'm so glad we can continue to be of service to you. Thank you."
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Craig Balogh

August 31, 2023

5  out of  5
rating by Craig Balogh
"Switched back to State Farm - wonderful experience and very attentive support from Kim B."
We responded:
"Thank you for your nice review. I'm glad we can be of service to you."
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Daniel Aikin

August 31, 2023

5  out of  5
rating by Daniel Aikin
"My wife and I want to thank Kim at Scott Smith State Farm for making our move to Prescott even smoother with great service, sensible pricing, and just making us feel at home. Great work."
We responded:
"Thank you for your great review. We look forward to continuing to work with you and helping with your insurance needs."
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Nicole Dukes

April 26, 2023

5  out of  5
rating by Nicole Dukes
"Scott is a great guy always willing to help out, call Scott to help save on your home auto and LIFE insurance needs!"
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Sarah

November 8, 2022

5  out of  5
rating by Sarah
"Scott Smith and his team provide excellent, personal service. They have helped me in person and on the phone with two unfortunate accidents, which helped make me feel safe, valued, and important. (They and their team even helped expedite my repair shop appointment!) They have also helped navigate home insurance, valuables insurance, and so much more. We highly recommend this office for insurance needs!"
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MegaRigby123

August 26, 2022

5  out of  5
rating by MegaRigby123
"Was sent to Scott from a friend referral as I wanted to change my home and auto insurance from Travelers to St. Farm. Scott was beyond beyond awesome and extremely helpful. I received call-backs as promised and Scott was very patient in explaining everything to me. I inked the new insurance for my three cars and home and as an added benny, Scott was able to get me a nice premium reduction (about 12%) with MORE coverage than my Travelers policy! I highly recommend Scott for your insurance needs! Peter - Goodyear, Arizona"