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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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shaunte walker

November 27, 2024

5  out of  5
rating by shaunte walker
"Great people. Amazing service."
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Laura M

November 27, 2024

5  out of  5
rating by Laura M
"Scott and Kim made our transition from another state easy! All our policies were changed and updated in one day. Professional and courteous."
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kimmie

November 27, 2024

1  out of  5
rating by kimmie
"Aweful buyer beware if i could subtract stars that would be accurate. make sure u look at your policy . And make sure you have the drivers you want on your policy . And double check it drivers were added to my policy without my knowledge and it cost me very much also not even living in same household .Being lied to isnt fun either agents are overated do it online ! Saves you money useing a office the rates are higher i did online myself and saved over 150.00 bucks a month."
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Sara McPhee

November 26, 2024

5  out of  5
rating by Sara McPhee
"The people in this office are so friendly and helpful. They work with us and understand that life can be hard sometimes. We appreciate everything! ❤️"
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Brian R

November 26, 2024

5  out of  5
rating by Brian R
"Always helpful, prompt, and friendly. Cut my insurance rates in half, with better coverage!"
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jason bader

November 21, 2024

1  out of  5
rating by jason bader
"These people in this office are scam artists who put people on your policy an lie to u saying your the only one ont the policy. lies"
We responded:
"Hi Jason, thank you for leaving this review. It’s unfortunate to hear you didn’t have a positive experience with our office. Please give me a call directly so we can try to resolve any issues you may have experienced - Scott"
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Andrew Mull

July 21, 2024

5  out of  5
rating by Andrew Mull
"I worked closely with Scott to set up a renters insurance plan for my new apartment and he was extremely professional and timely. I would recommend utilizing Scott's services for any of you insurance needs."
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Veronica Paolucci

October 28, 2023

5  out of  5
rating by Veronica Paolucci
"Very professional! After going over all properties, automobiles, and jewelry we feel that we have the best coverage possible."
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Carrie Hill

October 12, 2023

5  out of  5
rating by Carrie Hill
"Scott was extremely helpful in converting my mother's homeowners insurance policy into a landlord policy for me. Really appreciate his assistance. Highly recommend!"
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Daniel O'Brien

September 19, 2023

5  out of  5
rating by Daniel O'Brien
"Kim was fantastic as always. I’ve been with Scott’s office for 15 years on and off but family has been since 2008 exclusively. Coming back to them feels like come back to a home. Kim went out of her way to handle an issue with ADOT and took care of the whole issue in one day and just called to update. I cannot say how happy I am to work with such great people at State Farm."
We responded:
"Thank you so much for the kind review! We are very happy we were able to help you resolve your issue."
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Greg Cigan

September 14, 2023

5  out of  5
rating by Greg Cigan
"My wife and I have been State Farm customers for over 40 years. During this time we have had three agents; Scott being the latest since we moved from Chicago to Arizona over 5 years ago. Both he, and his team, have maintained the level of service we have grown accustom to receiving. I strongly recommend them. We’ll, it’s been about a year since my last rating and their service continues to impress us."
We responded:
"I'm so glad we can continue to be of service to you. Thank you."
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Craig Balogh

August 31, 2023

5  out of  5
rating by Craig Balogh
"Switched back to State Farm - wonderful experience and very attentive support from Kim B."
We responded:
"Thank you for your nice review. I'm glad we can be of service to you."
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Daniel Aikin

August 31, 2023

5  out of  5
rating by Daniel Aikin
"My wife and I want to thank Kim at Scott Smith State Farm for making our move to Prescott even smoother with great service, sensible pricing, and just making us feel at home. Great work."
We responded:
"Thank you for your great review. We look forward to continuing to work with you and helping with your insurance needs."
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Nicole Dukes

April 26, 2023

5  out of  5
rating by Nicole Dukes
"Scott is a great guy always willing to help out, call Scott to help save on your home auto and LIFE insurance needs!"
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Sarah

November 8, 2022

5  out of  5
rating by Sarah
"Scott Smith and his team provide excellent, personal service. They have helped me in person and on the phone with two unfortunate accidents, which helped make me feel safe, valued, and important. (They and their team even helped expedite my repair shop appointment!) They have also helped navigate home insurance, valuables insurance, and so much more. We highly recommend this office for insurance needs!"
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MegaRigby123

August 26, 2022

5  out of  5
rating by MegaRigby123
"Was sent to Scott from a friend referral as I wanted to change my home and auto insurance from Travelers to St. Farm. Scott was beyond beyond awesome and extremely helpful. I received call-backs as promised and Scott was very patient in explaining everything to me. I inked the new insurance for my three cars and home and as an added benny, Scott was able to get me a nice premium reduction (about 12%) with MORE coverage than my Travelers policy! I highly recommend Scott for your insurance needs! Peter - Goodyear, Arizona"
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Angie Latimer

July 5, 2022

5  out of  5
rating by Angie Latimer
"I called Scott for an insurance quote for my new home. This agent was so wonderful. We spoke 3 separate times that day and he answered the phone himself twice. He was thorough and explained everything. He Made me feel so confident in the choices I was making for coverage for my family. I would recommend giving him a call about any insurance needs you may have. He is really a dedicated agent, both kind and thorough! Thank you Scott!"
We responded:
"Thank you so much for the wonderful review! We look forward to helping you with all your insurance needs."
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Nicholas Collins

June 6, 2022

5  out of  5
rating by Nicholas Collins
"Quick response to my auto insurance need"
We responded:
"Thank you for the review and rating!"
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Susan Grubbs

January 15, 2022

5  out of  5
rating by Susan Grubbs
"I just moved to Prescott Valley, and so glad to have found Scott Smith. Scott personally took the time to set down with me and explain coverages and options on my car and home insurance. Not only did I save money, but Scott pointed out some coverages I was lacking. I highly recommend him."
We responded:
"Thank you for the great review and kind words, Susan! It was a pleasure meeting you. I look forward to many more years as your State Farm agent."
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Scott Sloat

December 22, 2021

5  out of  5
rating by Scott Sloat
"My frustration in recent claim had nothing to do with local agent, but in dealing with the State Farm claims office out of state and not in touch with local body shop and towing companies. The local agent and his office did everything they could to coordinate getting towed, body shop, etc. and spent a lot of time working on all of that for this claim!"
We responded:
"Thank you for your 5 star review, Scott! We greatly appreciate your feedback. We are sorry your claims experience was less than ideal; however, my team and I are so glad we could be of assistance to you throughout the process. Thank you again for choosing me as your State Farm agent."
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Nancy Davis

November 8, 2021

5  out of  5
rating by Nancy Davis
"It was such a pleasure to meet with Scott Smith today as he helped us get the auto coverage we had wanted all along. He was clear in his speech and content of the policy. Bottom line, it is so very nice to sit across a desk and see a live friendly face, talking about not so friendly issues instead of an impersonal voice on the telephone. Thanks again Scott!"
We responded:
"Thank you so much for the wonderful review! It was so nice meeting with you and taking care of your insurance needs."
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Ross McClure

October 12, 2021

5  out of  5
rating by Ross McClure
"Kimberly B. was polite, knowledgeable and helped me transfer an awkward vehicle from Texas to Arizona. I would definitely recommend them."
We responded:
"Thank you so much for your kind words! We appreciate you and are happy we could be of assistance."
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D L

February 26, 2021

5  out of  5
rating by D L
"I've had insurance with Scott for 21 years. He's always been fantastic. He will get you a fair price for your insurance needs."
We responded:
"Thank you so much for your kind words, Dana! We appreciate you taking the time to leave us a review. It has been such a pleasure taking care of your insurance needs throughout the years!"
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Nicole Humphrey

December 13, 2020

5  out of  5
rating by Nicole Humphrey
"Great man"
We responded:
"Thank you very much, Nicole! It has been a pleasure being your agent over the years. Thank you for continuing to make us your State Farm agency of choice! You are appreciated!"
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Katherine Williams

October 31, 2020

5  out of  5
rating by Katherine Williams
"So courteous and helpful. Great experience!"
We responded:
"Thank you, Katherine! We are so glad to have you and your family as clients. Thank you for choosing us to be your State Farm agency! We look forward to meeting your family's insurance needs for many years to come!"